Saturday, October 1, 2011

make me cry

dear valued customer:

you may or may not know this, but all of us shop girls have sales goals to meet each shift that we work. when we clock in on the register at the beginning of our shift, there is a number that represents what we are expected to sell that day. it can be a reasonable goal, or it can be so totally outrageous that it makes us nervous.

in order to meet this goal, there has to be a lot (and i mean a LOT) of luck involved. here are some examples:

1. your favorite shop girl has been your personal shopper while you were in her department, asking questions to determine EXACTLY what to show you. she has spent well over ten minutes with you, even bringing you different sizes to the fitting room or has walked halfway across the store to find another perfect item. she has most definitely established a real "connection" with you, providing service above and beyond what you are used to at any other department stores. and then......then.......when she loses track of you as you wander out of the fitting room with your purchases in hand, you just walk up to the shop girl behind the nearest register (a,k.a. "lazy register hog") who has spent that entire time ringing up sales and let HER take our poor little shop girl's sale. *sob*

2. you want to pay your bill at our shop girl's counter. there is a customer standing behind you who wants to purchase a stack of clothing. shop girl has said, "of course, i can take care of your payment." at this point, you attempt to find your checkbook, you sloooooooowly write the amount on your check, you carefully rip the check from your pad. you perform an archeological dig into the layers of your purse to find your statement. all the time shop girl is waiting patiently but whimpering inside as she watches the paying customer walk away to another counter. a lost sale. no progress on that sales goal. *sob*

3. shop girl has personally walked you to the exact rack of clothing that you were wanting to examine. she has riffled through the rack and has found your exact size. then you walk off and pay for it at the shoe department. shop girl knows this because the shoe department clerk has returned the hangers to little shop girl. shoe department girl has gotten your sale, and she has not had to do a thing to earn it. oh......also, shop girl is not allowed to ring up shoes (because they work on commission) but they are allowed to ring up our merchandise. *sob*

4. see above item, but this time picture someone from the cosmetic's counter also returning hangers to our little shop girl. yes, same situation. no sale for little shop girl. *sob*

these four examples demonstrate just why your favorite shop girl has lost her smiley face for a moment.

sincerely,
S.G.

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